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Terms & Shipping

We're still in Level 3...

Online orders are being dispatched, but please be patient with delayed courier journeys. 

Our store is only open for pre-ordered click and collect.

If you have any questions email us at admin@mollies.nz.

New Zealand Shipping

  • We aim to dispatch in-stock orders from Auckland within 1 full business day of the order being paid, but allow up to 5 working days. 
  • For items that are temporarily out of stock and dispatch is likely to exceed 7 working days, or we cannot fulfil your order at all, we will contact you.
  • We do not provide split shipping for backorders - all items will be shipped together when all items are available. 
  • For special orders including custom items, overseas stock, fabric and indents, dispatch will vary between 7-21 days. Please contact us if more accurate dispatch times are needed. 
  • Courier target delivery times NZ:
    • Dispatch is from Auckland, New Zealand.
    • We use Courier Post, Castle Parcels, Post Haste, MainStream depending on final destination, size of order and time of dispatch. 
    • Average target delivery times, once your parcel has been dispatched:
      • Auckland 1-3 working days
      • North Island 2-4 working days
      • South Island 3-6 working days 
      • Allow extra 1-4 working days for non urban &/or rural deliveries. 

Australian Shipping

  • International freight cost is volume based and will be calculated at checkout prior to payment. 
  • Some items we do not dispatch to Australia. If you order any of those items, we will contact you immediately regarding a refund. 
  • Freight fees are in NZ Dollars and exclude taxes, customs and import duties.
  • We aim to dispatch all in-stock orders within 1 business days of the order being paid.
  • For items that are temporarily out of stock we aim to dispatch within 7 working days. If a back-order is likely to exceed 7 working days, or we cannot fulfil your order at all, we will refund your item/s. We do not provide split shipping for backorders. 
  • All orders are sent via international air freight to the delivery address provided on our website during the checkout process.
  • Dispatch is from Auckland via NZ Post, then transferred over to AusPost. 
  • Target delivery dates set by NZ Post are 3-10 working days, however this can vary depending on location. 

Change of mind returns

  • Purchased products can be returned within 30 days of the purchase, excluding sale items, special order items, indent products, fabric, leather, products sold by the cut meter (or similar unit of measurement), custom made items, custom cut foam, second hand items or gift vouchers.
  • Returned items must be in unused, original, re-saleable condition and in original packaging if applicable.
  • Return the items with your order reference number, proof of purchase, bank account details and reason for return.
  • The cost and liability of shipping the returned products back are the responsibility of the customer.
  • If your return request is accepted we will refund the original purchase price, excluding shipping.

Faults or damaged items

  • On the rare occasion that you have received either a faulty or damaged item please contact our customer services team
  • Your damaged or faulty item will need to be returned to us. If your claim has been accepted we will refund you the purchase price, including the shipping. 

Missing or undelivered parcels

  • If your parcel is late, or missing contact the courier company directly using the tracking details. If your parcel is confirmed as missing or undeliverable, the courier company will give you a claim reference number to give to us. At this point we will then liaise with the courier company to resolve the issue.
  • If the carrier lost your parcel, a claim will be placed with the carrier for compensation. 
  • If your parcel goes missing due to an error on our part, such as incorrect labelling, we will refund you the purchase price, including shipping.
  • If your parcel goes missing due to an error on your part, such as an incorrect address provided, no refund is payable.
  • If you provided us with an incorrect address and your parcel is returned to us we will either refund you the purchase price, excluding shipping, or resend the parcel for an additional shipping fee. 

Terms of use

 These terms are issued by Mollies Make & Create Limited and are effective from May 2018. They cover the use of our website  - www.mollies.nz as well as any microsites from these websites. Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites.

Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.
About Us
This website is owned and operated by Mollies Make & Create Limited
Our contact details are: +64 9 930 8369, admin@mollies.nz, Unit 1, 13 Croskery Road, Papakura, Auckland, New Zealand.
Making a Contract with Us
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller or that may have been placed fraudulently.
Payment Options
We currently accept the following payment options depending on the product/service being purchased: Bank deposit and credit card.
Pricing
All prices listed on www.mollies.nz are in New Zealand Dollars. All prices are listed are inclusive of GST. GST will not apply for international orders.
Loyalty Points
Loyalty points earned on qualifying orders must be redeemed during the next order. Unused loyalty points will expire after 12 calendar months.
Errors, Inaccuracies & Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order). 
Website and Credit Card Security
We take website and credit card security extremely seriously, and always endeavour to provide a secure, safe platform on which to conduct online transactions. However, we accept no responsibility for any loss or misuse of personal information provided to us through this site. 
Delivery Charges and Returns
Please view our separate returns and shipping policy. 
Colours
We have made every effort to portray the colour of our products as accurately as possible. However, because of current supply, colour can vary, and the actual colours you see can depend upon the monitor you view our websites from. Mollies Make & Create Limited cannot guarantee that your monitor's display of any colour will provide a completely accurate representation of our products. 
Intellectual Property
Mollies Make & Create Limited protects its rights and does not permit anyone to copy, sell or publish any content or parts of this website for any public or commercial purpose without its express written permission.
Disclaimer
Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to join workshops or receive emails from us. Mollies Make & Create Limited is not liable for any loss or damages suffered by anyone using this website or the content on this website for purposes beyond which Mollies Make & Create Limited intended.
Governing Law
Mollies Make & Create Limited is the owner of this website and is the contracting party. Our Terms of Use are governed by New Zealand law under the jurisdiction of New Zealand courts.
Collection of your Information
We collect information about you through our registers and website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Mollies Make & Create Limited, our users, or others.
Types of Information Collected
We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address, DOB) when you visit a lodge, our website, and register, when you place an order online, or make a purchase in a lodge. Mollies Make & Create Limited save all information given with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.
Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
How we use your Information
We may use your collected information in the following ways:
  • To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
  • To verify your identity and to assist you if you have forgotten your username or password
  • To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
  • To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
  • To analyse trends and statistics.
  • To improve or update our lodges, this website and our products / services.
  • To protect the security or integrity of our website and our business.
  • To respond to your enquiries and communicate with you if necessary.
You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please contact our customer services if you wish to opt out of receiving communications from Mollies Make & Create Limited.
Linking to Third-Party Websites
When you click on links and banners on our site that take you to third party websites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Mollies Make & Create Limited cannot be responsible for the actions of any third-party websites.
Changes to our Privacy Policy
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our Website indicates your acceptance of those changes.
If you have any questions regarding our privacy policy or any other matter, please contact our customer services.

 

 


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