RETURNS & REFUNDS

How to return a change of mind item

  • 1. Check the following criteria

    • The item has been purchased within the last 30 days.
    • The item is in unused, original, re-saleable condition and in original packaging.
    • You have a valid receipt or order number.
    • Items is eligible for change of mind returns (see return exclusions).

  • 2. Check Return Exclusions

    The following products are excluded from change of mind returns:

    • Discounted items or seconds
    • Special order items
    • Most indents
    • Fabric
    • Foam products
    • Most products sold by the cut meter (or similar measurement)
    • Custom made items
    • Second-hand items
    • Gift vouchers
    • Items that have return exclusions in the product description

  • 3. Return the item for refund

    Mailing/Courier

    • Wrap item carefully for safe shipping.
    • Include: copy of your receipt/order number
    • Include: reason for return.
    • Include: your bank account details (only if you originally paid by bank account, or paid in store.
    • Send to: Mollies, 1/13 Croskery Road, Papakura, Auckland, NZ 2110

    In-Store

    • Bring along your original receipt.
    • Open Monday to Friday 9am to 4pm, excluding holidays.

How to return a damaged or faulty item

  • 1. Check the following criteria

    • The faulty item was purchased within the last year, or the shipped item was received damaged within the last week.
    • You have a valid receipt or order number.
    • The item has been damaged during shipping, has a manufacturing fault, and/or it is covered under the Consumer Guarantees Act.
    • Item is eligible for damage or faulty returns (see return exclusions).

  • 2. Check return exclusion

    These exclusions apply to damage or faulty returns:

    • The item has been misused or altered in any way that caused the damage.
    • You have disposed of, lost, destroyed or intentionally damaged the product.
    • You have brought the item knowing of, or you were made aware of, existing faults (eg: Seconds)
    • It is not covered under the Consumer Guarantees Act.

  • Return item for refund

    Online

    • Email: To start the return process email us at admin@mollies.nz.
    • Provide: Your order number, explaination of the issue and attach images.

    In-store

    • Bring along the item and receipt.
    • Open Monday to Friday 9am to 4pm, excluding holidays.
Return & Refund Policy