Shopping FAQs

How long will it take to dispatch my order?

Our goal is to ship all in-stock orders within 2 full business days from the time the order has been paid for.
If an item is temporarily out of stock and the dispatch time is expected to exceed 7 working days, we will provide you with an update.

Do you ship internationally?

Sorry, we currently only ship within New Zealand. 

Do you have a retail store I can visit?

Yes we have a small showroom at Croskery Road, Papakura, Auckland. We are open Monday to Friday 9am to 4pm, excluding public holidays. We are also closed for a period over the Xmas/New Year holidays.
Please note that not all items displayed online are available in our showroom at all times. We recommend contacting our customer service team before visiting the showroom for the most accurate information on product availability. While we strive to provide product recommendations, we do not offer any repair services or training at our showroom.

I have changed my mind, can I return an item?

Purchased products can be returned within 30 days of the purchase, upon first requesting a return.  If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Certain types of items cannot be returned, such as sale items, special order items, indent products, fabric, foam, products sold by the cut meter (or similar unit of measurement), custom-made or custom-cut items, second-hand items, or gift vouchers. Please review our full refund policy. 

My item has arrived broken, what can I do?

In the event that you receive a damaged or faulty item, please contact us. In most cases we require you to return the damaged or faulty item to us. If your claim is approved, we will issue a refund for the purchase price, including shipping costs.

I made a mistake, how can I cancel my order?

If you have not paid for your order, you do not need to do anything. Your unpaid order will automatically cancel within 7 days. If you have already paid, please contact us to organise your cancellation and refund.

My order did not arrive, what happens now?

If your parcel does not arrive on time, please contact the courier company using the Track-and-Trace link provided to you. If the courier cannot locate your parcel please contact Mollies customer services for further assistance.

Do I have to be a member to buy from you?

You don't need to be a member to buy from us, you can simply check out as a guest.

How much will my NZ shipping cost?

We're thrilled to offer a range of courier options for our NZ orders, including flat-rate, free-rate, and split-ship options, subject to certain exclusions.
-If your regular order exceeds $150, we'll deliver it to you free of charge.
-For orders under $150, we'll charge a nominal flat rate of $8 nationwide.
- If you require part of an existing order split-shipped, we're happy to do so for a flat-rate fee of $8.
- Please note that our free and/or flat-rate shipping offers do not apply to items such as those that are oversized, hazardous, or cannot be sent through regular courier service. However, we're more than happy to discuss your shipping costs and/or pickup options with you to find the best solution for your needs.

What does INDENT mean?

Indent products are items we will order from our supplier especially for you, subject to availability, a price check, pre-payment, and lead-time. To proceed with the order, you will need to make payment in advance.

What does BACKORDER mean?

A backorder product is a standard item that we regularly sell but we might be temporarily out of stock, or waiting for more stock to arrive. You can order your desired quantity of the product. If there are any issues with supplying your order within a reasonable timeframe, we will contact you to discuss alternative options.

What does OVERSIZED mean?

Oversized products are too large to be shipped via standard courier. In most cases, we will need to obtain a quote for the shipping cost from our courier partner. Once we have obtained a quote, we will contact you to discuss the shipping options and costs. Oversized items are excluded from free courier promotions.