Shopping FAQs

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How long will it take to dispatch my order?

Our goal is to dispatch in-stock items within 2-5 working days, but our turnaround time is typically faster than that. Most backorders or temporarily out-of-stock items, are dispatched in 7 days, but check the product page for individual dispatch estimates. If there are any restocking delays, we'll update you. Indents are items we order in just for you, and can take anywhere from 5 to 30+ days to ship them out.

Do you ship internationally?

We currently offer shipping services to both New Zealand (our home country) and Australia. Sorry, but not all products will be visible, or available to purchase, by our overseas customers. It's important to be aware that overseas customers may incur customs or import duties, and these charges are the responsibility of the recipient. Unfortunately, we have no influence over these fees and cannot anticipate their specific amounts.

Do you have a retail store I can visit?

Yes we have a small showroom at Croskery Road, Papakura, Auckland. We are open Monday to Friday 9am to 4pm, excluding public holidays. We are also closed for a period over the Xmas/New Year holidays.
Please note that not all items displayed online are available in our showroom. We recommend contacting our customer service team before visiting the showroom for the most accurate information on product availability. While we strive to provide product recommendations were possible, we do not offer any repair services or training at our showroom.

Can you send to my NZ Post Office Box?

Yes, we can post your order to any NZ Post Office Box number.

I have changed my mind, can I return an item?

Purchased products can be returned within 30 days of the purchase. Certain types of items cannot be returned, such as sale items, special order items, indent products, fabric, foam, products sold by the cut meter (or similar unit of measurement), custom-made or custom-cut items, second-hand items, or gift vouchers. Here is our returns page and here is our full refund policy

My item has arrived broken, what can I do?

In the event that you receive a damaged or faulty item, please contact us. In most cases we require you to return the damaged or faulty item to us. If your claim is approved, we will issue a refund for the purchase price, including shipping costs. View our returns page and our refund policy.

I made a mistake, how can I cancel my order?

If you have not paid for your order, you do not need to do anything. Your unpaid order will automatically cancel within 7 days, although you may receive a payment reminder by email.
If you have already paid for your order, please contact us to organise your cancellation and refund.

My order did not arrive, what happens now?

If your parcel does not arrive on time, please contact the courier company using the Track-and-Trace link provided to you. If the courier cannot locate your parcel please contact Mollies customer services for further assistance.

Do I have to be a member to buy from you?

You don't need to be a member to buy from us, you can simply check out as a guest. Signing up as a member allows you can checkout quicker, view your past and current orders, and receive newsletters and special offers from us.

How much will my shipping cost?

In most cases, shipping fees will be calculated at time of checkout.
Certain oversized or overseas orders may incur extra shipping charges beyond those initially applied at checkout. If such a situation arises, we will contact you to discuss available options and the additional costs.
If you wish to split-ship an existing order, please note that an additional shipping fee will be invoiced.
Digital products, such as eGift cards, PDF files, and eBooks, do not incur a shipping fee as they are not physical items.