CACING

In-stock items: Our goal is to dispatch in-stock items within 2-5 working days, but our turnaround time is typically faster than that.

Backorder: This means its not in stock but we will order this in for you. The estimated dispatch time for the out-of-stock item is typically written on the product page.

More info here.

We ship to NZ and AUS. Most standard orders have shipping fees calculated at checkout.

Large or bulky orders may incur additional shipping fees, and we'll contact you to discuss options and extra costs.

Certain items are NZ only and/or pickup only due to size, hazard, or other delivery restrictions.

Not all delivery options are visible for every product to every locations.

Economy Courier: We will send your parcel by the cheapest courier to your location using either Castle Parcels, Post Haste, Aramex or NZ Post.

NZ Post: We will courier your parcel only via NZ Post.

Oversized order: Shipping surcharge may apply, in addition to amount already paid.

Oversized item: Shipping options and costs will be discussed with you, or item may need to be picked up.

Our target delivery* estimates are:

• Auckland 1-3 working days
• North Island 2-4 working days
• South Island 3-6 working days 
• Allow extra 1-4 working days for non-urban &/or rural deliveries
• Australia 1-3 weeks

*Delivery times may vary depending on your exact location. Delays can occur within the courier networks during peak times.

Eligible products can be returned within 30 days of the purchase.

View our Returns & Refunds policy for more details on change of mind returns.

Please note: screen colors may not accurately depict actual colors.

Screen images serve as a guide, and like-named colors or finishes may not be an exact shade match.

Please note that due to the nature of manufacturing processes, measuring instruments and measurement unit conversion, from time to time product sizing may vary slightly.

Common finish abbreviations:

AB:Antique Brass

AC:Antique Copper
AG:Antique Gold

AN:Antique Nickel

AS:Antique Silver
AT:Antique Tin

BAB:Brushed Antique Brass
BKN:Black Nickel
BN:Brushed Nickel

BP:Brass Plate

BR:Brown
CRYSTAL:Crystal
CP:Copper Plate

GBK:Gloss Black

GM:Gun Metal

GP:Gold Plate
MG:Matte Gold

MULTI-COLOR:Multi-Color
MBK:Matte Black
NM:Nickel Matte

NP:Nickel Plate

OEB:Old English Brass

RG:Rose Gold
RU:Rust

SB:Solid Brass

SP:Silver Plate

SS:Stainless Steel

ZP:Zinc Plate