
Frequently Asked Questions
Order Processing
In-stock items: Our goal is to dispatch in-stock items within 2-5 working days, but our turnaround time is typically faster than that.
Shipping Fees & Options
We ship to NZ and AUS. Most standard orders have calculated shipping fees at checkout.
Economy Courier: We will send your parcel by the cheapest courier to your location using either Castle Parcels, Post Haste, Aramex or NZ Post.
NZ Post: We will courier your parcel only via NZ Post.
Delivery Times
Our target delivery* estimates are:
- Auckland 1-3 working days
- North Island 2-4 working days
- South Island 3-6 working days
- Allow extra 1-4 working days for non-urban &/or rural deliveries
- Australia 1-3 weeks
*Delivery times may vary depending on your exact location. Delays can occur within the courier networks during peak times.
Change of Mind Returns
Eligible products can be returned within 30 days of the purchase.
View our Returns & Refunds policy for more details on change of mind returns.